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Leisure, IR and MICE

Some simple writeup here about the industry

1. Casino Accounting Shift Manager
2. Conference Manager
3. Conference Planner / Producer
4. Croupier

5. Education Officer (Attractions)
6. Executive Casino Host
7. Exhibition / Event Designer
8. Operations Manager (Attractions)

9. Social Director / Cruise Director
10. Tourist Guide
11. Travel Product Planner
12. Manager (Investigations)
13. Senior Officer (Inspection and Compliance)

1. Casino Accounting Shift Manager

What You Do	What You Need	Entry Requirements
You manage the smooth operations of Chip Bank, Collection and Count functions daily. As part of your job, you will ensure staff comply with internal processes and controls, and prevent fraud and other malpractices. You also ensure compliance with casino regulatory requirements and policies.	Excellent customer serving skills and mindset Ability to handle stressful situations Good problem-solving skills Strong accounting, analytical and computer skills	Minimum three years' relevant experience

2. Conference Manager

What You Do	What You Need	Entry Requirements
Leading a team of conference planners, as part of your job, you will: Conceptualise and pitch conference ideas Source for new business Prepare compelling proposals Clinch conference deals	Good planning and administrative skills Excellent communication skills Creativity and innovation Leadership qualities Willing to work long hours	A diploma and above ESS Workplace and Numeracy Level 5 WSQ Advanced Certificate in MICE and Events

3. Conference Planner / Producer

What You Do	What You Need	Entry Requirements
As part of your job, you will: Research and plan conference agenda Select and invite speakers Manage conference budget Plan and execute conferences	Creativity and innovation Good planning, administrative and organisational skills Excellent verbal and written communication skills Ability to multi-task and work under tight timelines Willing to travel overseas frequently	A diploma and above Experience in public relations, sales or marketing communications

4. Croupier

What You Do	What You Need	Entry Requirements
You engage in table games with players and comply with the casino's security policies for gaming.	Customer-oriented attitude Good interpersonal and communication skills Good mental and numeric skills Normal colour vision Willing to work rotating shifts including weekends and public holidays	At least 21 years old Secondary school education and above

5. Education Officer (Attractions)

What You Do	What You Need	Entry Requirements
You educate people about Singapore's attractions by conducting talks and training programmes. As part of your job, you will: Conduct talks at schools and companies Prepare learning activities for participants Research and prepare information about the attraction	Excellent communication and presentation skills An energetic, cheerful and outgoing personality Must be service-oriented and enjoy meeting people Willing to work shifts	NITEC, N-Level or O-Level ESS Workplace Literacy and Numeracy Level 6 WSQ Certificate in Attractions

6. Executive Casino Host

What You Do	What You Need	Entry Requirements
You manage player accounts and provide personal service to the top clients of the casino. As part of your job, you will: Build player loyalty and relationships through specialised services Develop and execute special events Ensure departmental compliance with gaming-related policies and procedures Coordinate VIP services with other departments Assist in the training of Casino Hosts	Outgoing, pleasant and service-oriented personality Excellent communication skills Willing to work shifts, weekends and public holidays Proficiency in data management	A degree in Hospitality and Tourism Management, Marketing or equivalent At least five years' experience in casino marketing or hosting

7. Exhibition / Event Designer

What You Do	What You Need	Entry Requirements
You are responsible for creating the "look and feel" of events, exhibitions and conferences to ensure that the design of physical spaces represents your client's brand. Design interiors and displays for events such as conferences and product launches Plan and execute design activities Prepare layout plans, perspective drawings and elevations Lead, manage and train designers Work with clients and contractors to draw up design specifications Liaise and work with exhibit builders and contractors to implement designs	Must be creative and artistic Energetic and resourceful qualities Ability to work within tight timelines Willing to travel overseas	A diploma in Architecture, Interior Design or a related field Three years' relevant experience

8. Operations Manager (Attractions)

What You Do	What You Need	Entry Requirements
You ensure that frontline and guest relation operations at the attraction run smoothly. Train frontline staff to provide excellent customer service Schedule staff shifts Ensure shows run on schedule Assist in frontline and guest relations services Ensure the safety of visitors	Excellent communication and presentation skills An energetic, cheerful and outgoing personality Must be service-oriented and enjoy meeting people Willing to work on shifts	A diploma in Business Administrations or Management Preferably with three years' frotnline experience in the hospitality industry

9. Social Director / Cruise Director

What You Do	What You Need	Entry Requirements
You are in charge of all the entertainment matters on a cruise ship or at a resort. As part of your duties, you will Create, coordinate and carry out all the daily entertainment activities Act as the master of ceremonies at social activities and evening shows Hire, manage and develop staff Schedule duty rosters Ensure that the quality and theme of entertainment fits in with corporate image Interact with guests at major entertainment events Follow up on guest complaints or feedback Prepare a budget and ensure that is it adhered to	Must be customer-oriented Good communication, orgainsation and presentation skills Outgoing and pleasant personality Willing to work shifts, weekends and public holidays	A degree in any discipline Two years' experience in resorts or on cruise ships Professional entertainment background preferred

10. Tourist Guide

What You Do	What You Need	Entry Requirements
You will meet people of different cultures to share interesting facts and stories about Singapore. Bring tourists to places of interest and provide entertaining and accurate verbal commentaries on these places See to the welfare and comfort of the tourists whom you are guiding by working closely with transport and accommodation providers Suggest tour itineraries and provide good advice when required	Fluency in a foreign language such as Japanese or Russian is an advantage Good communication skills Knowledgeable about Singapore's history and cultures Good grooming and a courteous, pleasant dispostion Must be people-oriented and enjoy interacting with tourists	Must pass the theory and practical Tourist Guide Examinations administered by the Singapore Tourism Board to get your guiding license At least 21 years old

11. Travel Product Planner

What You Do	What You Need	Entry Requirements
You are always on the lookout for new travel offerings in destinations, accommodations and attractions. Conduct research and market surveys on travel trends and source for new products such as destinations, accommodations and attractions Plan new travel itineraries and programmes Seek feedback to refine and improve itineraries and programmes	Good computer and organisation skills Good oral and written communication skills Service-oriented mindset and an interest in marketing Creativity and a good understanding of market trends Ability to cope with pressure and tight deadlines	A tourism-related diploma or O-levels with three years' experience in tour services Familiarity with Clobal Distribution Systems such as Amadeus/Abacus/Galileo is an advantage

Casino Regulatory Authority

The Casino Regulatory Authority (CRA) is a statutory board set up in April 2008 under the Ministry of Home Affairs to administer and enforce the Casino Control Act to ensure that casinos are free from criminal influence and properly regulated, and gaming is conducted honestly.

1. Manager (Investigations)

What You Do	What You Need	Entry Requirements
You will research, develop and formulate investigation policies and frameworks as well as set up investigation support systems. You will also conduct diligence checks on licence applicants and investigate breaches of the Casino Control Act, regulations and licensing conditions.	Must be meticulous and have good analytical skills Excellent interpersonal and communication skills	A degree in Business, Accountancy or Commerce Two to three years' experience in a regulatory agency Preferably with relevant experience in investigation or intelligence work

2. Senior Officer (Inspection and Compliance)

What You Do	What You Need	Entry Requirements
You will develop and review robust frameworks and policies on compliance, anti-money laundering, internal controls, arbitration, surveillance and operational risk management in casinos. You will handle and resolve patron disputes, inspect for regulatory compliance and enforce the operations of the casinos, and report any evidence of fraud.	Excellent interpersonal and communication skills	A degree in Business, Accountancy or related fields Experience in auditing preferred

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